{"id":509,"date":"2026-09-22T21:38:14","date_gmt":"2026-09-22T19:38:14","guid":{"rendered":"https:\/\/ascensoresbcn.es\/que-fer-si-em-quedo-atrapat-ascensor\/"},"modified":"2026-09-22T21:38:14","modified_gmt":"2026-09-22T19:38:14","slug":"que-fer-si-em-quedo-atrapat-ascensor","status":"publish","type":"post","link":"https:\/\/ascensoresbcn.es\/ca\/que-fer-si-em-quedo-atrapat-ascensor\/","title":{"rendered":"Qu\u00e8 fer si et quedes atrapat en un ascensor? Guia pas a pas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"509\" class=\"elementor elementor-509 elementor-372\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84a7cc23 e-con-boxed e-flex e-con e-parent\" data-id=\"84a7cc23\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bea250a5 elementor-widget elementor-widget-text-editor\" data-id=\"bea250a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/ascensoresbcn.es\/ca\/\">Inici<\/a> \u203a <a href=\"https:\/\/ascensoresbcn.es\/ca\/bloc\/\">Blog<\/a> \u203a Urg\u00e8ncies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7649b215 e-con-boxed e-flex e-con e-parent\" data-id=\"7649b215\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aad3518e e-con-full e-flex e-con e-child\" data-id=\"aad3518e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ce34fe elementor-widget elementor-widget-button\" data-id=\"e2ce34fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u25cf Urg\u00e8ncies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-777afde7 elementor-widget elementor-widget-heading\" data-id=\"777afde7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Qu\u00e8 fer si et quedes atrapat en un ascensor? Guia pas a pas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-659e58fc elementor-widget elementor-widget-text-editor\" data-id=\"659e58fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Publicat el 20 d&#8217;agost de 2026 \u00b7 6 min de lectura \u00b7 Equip t\u00e8cnic d&#8217;Ascensors BCN<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ee7daba e-con-boxed bs-article e-flex e-con e-parent\" data-id=\"6ee7daba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92a308d2 elementor-widget elementor-widget-text-editor\" data-id=\"92a308d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"tldr\">Si et quedes atrapat a l&#8217;ascensor, mant\u00e9n la calma, prem el bot\u00f3 d&#8217;alarma i parla amb el centre de rescat per l&#8217;interfon de la cabina. No forcis mai les portes ni intentis sortir pel sostre: dins la cabina est\u00e0s segur. Truca al 112 si alg\u00fa es troba malament o si ning\u00fa respon.<\/p>\n\n<h2>Qu\u00e8 has de fer primer si et quedes atrapat a l&#8217;ascensor?<\/h2>\n<p>El primer \u00e9s respirar i avisar: prem el bot\u00f3 d&#8217;alarma i espera que et responguin per l&#8217;interfon. Quedar-se atrapat en un ascensor espanta, per\u00f2 \u00e9s una incid\u00e8ncia que els t\u00e8cnics resolen amb un procediment conegut. Segueix aquests passos:<\/p>\n<ol>\n<li><strong>Mant\u00e9n la calma.<\/strong> Respira a poc a poc. Si vas acompanyat, parla amb els altres i tranquil\u00b7litzeu-vos entre tots.<\/li>\n<li><strong>Prem el bot\u00f3 d&#8217;alarma.<\/strong> Sol tenir el s\u00edmbol d&#8217;una campana. En els ascensors amb comunicaci\u00f3 bidireccional, la trucada arriba a un centre d&#8217;atenci\u00f3 que et parlar\u00e0 per l&#8217;altaveu.<\/li>\n<li><strong>Explica la teva situaci\u00f3.<\/strong> Digues l&#8217;adre\u00e7a de l&#8217;edifici, la planta aproximada on t&#8217;has aturat, quantes persones hi ha a la cabina i si alg\u00fa es troba malament.<\/li>\n<li><strong>Si ning\u00fa respon,<\/strong> truca pel m\u00f2bil a l&#8217;empresa de manteniment, el tel\u00e8fon de la qual sol figurar a la cabina o al portal, o al 112.<\/li>\n<li><strong>Fes-te sentir.<\/strong> Si no tens cobertura i l&#8217;interfon no funciona, crida els ve\u00efns en veu alta o toca la porta amb suavitat perqu\u00e8 avisin.<\/li>\n<li><strong>Espera el t\u00e8cnic.<\/strong> Un cop avisat, el rescat ja \u00e9s en cam\u00ed. No intentis sortir pel teu compte mentrestant.<\/li>\n<\/ol>\n<p>Si hi ha llum d&#8217;emerg\u00e8ncia per\u00f2 la cabina \u00e9s fosca en part, no et preocupis: \u00e9s normal que, amb un tall de corrent, nom\u00e9s funcioni la il\u00b7luminaci\u00f3 d&#8217;emerg\u00e8ncia.<\/p>\n\n<h2>Qu\u00e8 no has de fer mai dins d&#8217;un ascensor aturat?<\/h2>\n<p>No intentis mai sortir pels teus propis mitjans. En un atrapament, el risc real no \u00e9s esperar dins la cabina, sin\u00f3 intentar sortir sense ajuda. Evita especialment:<\/p>\n<ul>\n<li><strong>For\u00e7ar o separar les portes.<\/strong> Pots fer malb\u00e9 el sistema d&#8217;enclavament i, si la cabina es mou en aquell moment, patir lesions greus.<\/li>\n<li><strong>Sortir si la cabina \u00e9s entre dues plantes,<\/strong> encara que aconsegueixis obrir la porta. Sota la cabina pot quedar el buit obert.<\/li>\n<li><strong>Intentar sortir per la trapa del sostre.<\/strong> Est\u00e0 pensada per als t\u00e8cnics, no com a sortida per als usuaris.<\/li>\n<li><strong>Saltar o moure&#8217;t amb brusquedat.<\/strong> No serveix perqu\u00e8 l&#8217;ascensor arrenqui i pot activar dispositius de seguretat.<\/li>\n<li><strong>Acceptar l&#8217;ajuda de ve\u00efns que vulguin obrir amb eines.<\/strong> Agraeix la seva ajuda, per\u00f2 demana&#8217;ls que truquin a l&#8217;empresa de manteniment o al 112.<\/li>\n<\/ul>\n<p>Les maniobres de rescat nom\u00e9s les ha de fer personal qualificat: el t\u00e8cnic de l&#8217;empresa de manteniment o els bombers.<\/p>\n\n<h2>Quan cal trucar al 112?<\/h2>\n<p>Truca al 112 sempre que hi hagi una urg\u00e8ncia m\u00e8dica o ning\u00fa respongui a l&#8217;alarma. El <a href=\"https:\/\/112.gencat.cat\/ca\/us-del-112\/quan-has-de-trucar\/\" target=\"_blank\" rel=\"noopener\">112 de Catalunya<\/a> \u00e9s gratu\u00eft, funciona les 24 hores del dia i el pots marcar des de qualsevol tel\u00e8fon, sense prefix. Aquesta taula resumeix a qui avisar en cada cas:<\/p>\n<table>\n<thead>\n<tr><th>Situaci\u00f3 dins la cabina<\/th><th>A qui avisar<\/th><\/tr>\n<\/thead>\n<tbody>\n<tr><td>Tots esteu b\u00e9 i l&#8217;interfon respon<\/td><td>Centre de rescat o empresa de manteniment; espera el t\u00e8cnic<\/td><\/tr>\n<tr><td>Ning\u00fa contesta a l&#8217;alarma<\/td><td>Empresa de manteniment pel m\u00f2bil i, si no respon, 112<\/td><\/tr>\n<tr><td>Alg\u00fa es marea, li costa respirar, t\u00e9 dolor al pit o una crisi d&#8217;ansietat que no cedeix<\/td><td>112 immediatament<\/td><\/tr>\n<tr><td>Hi ha un nad\u00f3, una persona gran o alg\u00fa malalt que comen\u00e7a a trobar-se malament<\/td><td>112 immediatament<\/td><\/tr>\n<tr><td>Fa molta calor i hi ha persones vulnerables<\/td><td>112<\/td><\/tr>\n<tr><td>Fas olor de cremat o veus fum<\/td><td>112 immediatament<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p>Quan truquis, dona el teu nom i un tel\u00e8fon de contacte, explica breument qu\u00e8 passa i on, respon a les preguntes i no pengis fins que t&#8217;ho indiquin.<\/p>\n\n<h2>Com funciona el rescat d&#8217;una persona atrapada?<\/h2>\n<p>El rescat el fa un t\u00e8cnic de l&#8217;empresa de manteniment, seguint un protocol espec\u00edfic per a cada ascensor. La normativa obliga l&#8217;empresa conservadora a enviar personal de manera immediata quan hi ha persones atrapades a la cabina, segons l&#8217;article 7.2 del <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2024-7258\" target=\"_blank\" rel=\"noopener\">Reial Decret 355\/2024<\/a>.<\/p>\n<p>A grans trets, el rescat segueix aquests passos:<\/p>\n<ol>\n<li>El t\u00e8cnic arriba a l&#8217;edifici i parla amb les persones atrapades per comprovar-ne l&#8217;estat.<\/li>\n<li>Deixa la instal\u00b7laci\u00f3 en condicions segures abans de manipular-la.<\/li>\n<li>Despla\u00e7a la cabina de forma controlada fins al nivell d&#8217;una planta, amb la maniobra de rescat prevista per a aquell ascensor.<\/li>\n<li>Obre les portes amb l&#8217;eina adequada i ajuda a sortir els ocupants.<\/li>\n<li>Revisa l&#8217;ascensor. Si el funcionament segur requereix una reparaci\u00f3 que no es pot fer en aquell moment, el deixa fora de servei i avisa la comunitat.<\/li>\n<\/ol>\n<p>La ITC AEM 1 exigeix que el manual de cada ascensor inclogui un protocol d&#8217;actuaci\u00f3 en cas de rescat, i tracta els atrapaments com a incidents: un cop reparat l&#8217;ascensor, l&#8217;empresa ha de lliurar a la comunitat un informe amb la causa de la fallada i les reparacions realitzades.<\/p>\n<p>A Ascensors BCN tenim servei d&#8217;urg\u00e8ncies i rescat de persones 24 hores, els 365 dies de l&#8217;any. El tel\u00e8fon de cabina dels nostres ascensors est\u00e0 connectat mitjan\u00e7ant un enlla\u00e7 GSM\/GPRS al nostre centre de control 24\/365. Si l&#8217;ascensor ha quedat aturat despr\u00e9s d&#8217;un atrapament, consulta la nostra p\u00e0gina d&#8217;<a href=\"https:\/\/ascensoresbcn.es\/ca\/ascensor-espatllat\/\">ascensor espatllat<\/a>.<\/p>\n\n<h2>Et pots quedar sense aire o pot caure la cabina?<\/h2>\n<p>No \u00e9s el que t&#8217;ha de preocupar. Les cabines d&#8217;ascensor no s\u00f3n herm\u00e8tiques: tenen obertures de ventilaci\u00f3, aix\u00ed que l&#8217;aire es renova encara que les portes estiguin tancades. Si fa calor, treu-te roba d&#8217;abric, seu a terra i parla amb calma per no accelerar la respiraci\u00f3.<\/p>\n<p>Pel que fa a una caiguda, els ascensors incorporen diversos sistemes de seguretat dissenyats precisament per aturar la cabina, com el limitador de velocitat i el paracaigudes. Quan un ascensor s&#8217;atura amb gent a dins, l&#8217;habitual \u00e9s que hagi actuat un dels seus dispositius de seguretat o que s&#8217;hagi tallat el corrent, no que hi hagi risc de caiguda.<\/p>\n<p>Per aix\u00f2 els experts insisteixen en la mateixa idea: mentre no es manipulin les portes, la cabina \u00e9s el lloc m\u00e9s segur on pots ser.<\/p>\n\n<h2>Qu\u00e8 fer si et quedes atrapat amb un nen, una persona gran o alg\u00fa amb claustrof\u00f2bia?<\/h2>\n<p>Si et quedes atrapat o atrapada amb alg\u00fa vulnerable, la teva tasca principal \u00e9s mantenir-lo tranquil i donar la informaci\u00f3 correcta al centre de rescat. Alguns consells:<\/p>\n<ul>\n<li><strong>Amb nens:<\/strong> explica&#8217;ls qu\u00e8 passa amb paraules senzilles, converteix l&#8217;espera en un joc tranquil i evita que toquin els botons o les portes.<\/li>\n<li><strong>Amb persones grans o amb problemes de salut:<\/strong> ajuda-les a seure i avisa de seguida el centre de rescat o el 112 de qualsevol s\u00edmptoma.<\/li>\n<li><strong>Amb claustrof\u00f2bia o ansietat:<\/strong> parla amb la persona, demana-li que respiri a poc a poc comptant i recorda-li que l&#8217;ajuda ja est\u00e0 avisada.<\/li>\n<li><strong>Amb mascotes:<\/strong> subjecta-les amb la corretja o en bra\u00e7os; la normativa contempla tamb\u00e9 el rescat d&#8217;animals de companyia.<\/li>\n<\/ul>\n<p>Per a les persones amb discapacitat, el Reial Decret 355\/2024 exigeix que els sistemes de comunicaci\u00f3 bidireccional que s&#8217;instal\u00b7lin en ascensors existents siguin accessibles, d&#8217;acord amb la norma UNE-EN 81-70.<\/p>\n\n<h2>Com es poden prevenir els atrapaments?<\/h2>\n<p>Amb un bon manteniment preventiu i un \u00fas correcte de l&#8217;ascensor. Molts atrapaments avisen abans: portes que triguen a tancar, parades desnivellades o sorolls nous. Aix\u00f2 \u00e9s el que pot fer la teva comunitat:<\/p>\n<ul>\n<li><strong>Manteniment real cada mes.<\/strong> La majoria d&#8217;ascensors de comunitat s&#8217;han de revisar mensualment per llei. A les nostres visites revisem tots els dispositius propensos a fallar, no nom\u00e9s el que toca aquell mes.<\/li>\n<li><strong>Comunicaci\u00f3 bidireccional operativa.<\/strong> Tots els ascensors l&#8217;han de tenir. Si la inspecci\u00f3 detecta que falta, hi ha un any per instal\u00b7lar-la. Pregunta a la teva empresa si prova l&#8217;interfon a les revisions: la normativa preveu que el manual de l&#8217;ascensor inclogui instruccions d&#8217;\u00fas i prova d&#8217;aquest sistema.<\/li>\n<li><strong>Avisar de les anomalies.<\/strong> La comunitat les ha de comunicar a l&#8217;empresa de manteniment en un m\u00e0xim de 24 hores.<\/li>\n<li><strong>Respectar la c\u00e0rrega m\u00e0xima<\/strong> indicada a la placa de la cabina.<\/li>\n<li><strong>No bloquejar les portes<\/strong> amb el peu, carros o mudances: es for\u00e7a el mecanisme de portes i s&#8217;accelera el seu desgast.<\/li>\n<\/ul>\n<p>Si el teu ascensor dona avisos o vols revisar-ne l&#8217;estat, consulta el nostre servei de <a href=\"https:\/\/ascensoresbcn.es\/ca\/manteniment-ascensors-barcelona\/\">manteniment d&#8217;ascensors a Barcelona<\/a> o truca al 934 400 423.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a55eb21a e-con-boxed e-flex e-con e-parent\" data-id=\"a55eb21a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d21d6a6 e-con-full e-flex e-con e-child\" data-id=\"4d21d6a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f434e76 elementor-widget elementor-widget-text-editor\" data-id=\"1f434e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPreguntes freq\u00fcents\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16fab42b elementor-widget elementor-widget-heading\" data-id=\"16fab42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntes freq\u00fcents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f05ec99c e-con-full e-flex e-con e-child\" data-id=\"f05ec99c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e119b7d elementor-widget elementor-widget-accordion\" data-id=\"6e119b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1841\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1841\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu\u00e8 faig si em quedo atrapat a l'ascensor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1841\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1841\"><p>Mant\u00e9n la calma, prem el bot\u00f3 d&#8217;alarma i parla per l&#8217;interfon indicant l&#8217;adre\u00e7a, la planta aproximada i quantes persones hi ha. Si ning\u00fa respon, truca a l&#8217;empresa de manteniment o al 112. No intentis sortir pel teu compte.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1842\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1842\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puc obrir les portes de l'ascensor si em quedo atrapat?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1842\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1842\"><p>No. For\u00e7ar les portes pot fer malb\u00e9 el sistema de seguretat i provocar lesions greus, sobretot si la cabina \u00e9s entre dues plantes o es mou en aquell moment. El rescat l&#8217;han de fer el t\u00e8cnic de l&#8217;empresa de manteniment o els bombers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1843\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1843\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Es pot acabar l'aire dins d'un ascensor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1843\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1843\"><p>No \u00e9s un risc real en condicions normals: les cabines no s\u00f3n herm\u00e8tiques i tenen obertures de ventilaci\u00f3. Si fa calor, seu, treu-te la roba d&#8217;abric i respira a poc a poc. Si alg\u00fa es troba malament, truca al 112.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1844\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1844\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quant ha de trigar el t\u00e8cnic si hi ha persones atrapades?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1844\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1844\"><p>La normativa obliga l&#8217;empresa conservadora a enviar personal de manera immediata quan hi ha persones atrapades a la cabina. Per aix\u00f2 \u00e9s important avisar com abans millor per l&#8217;interfon o per tel\u00e8fon, amb l&#8217;adre\u00e7a exacta de l&#8217;edifici.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1845\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1845\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quan he de trucar al 112 si estic atrapada en un ascensor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1845\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1845\"><p>Si alg\u00fa es troba malament, si hi ha fum o olor de cremat, si fa molta calor i hi ha persones vulnerables o si ning\u00fa respon a l&#8217;alarma. El 112 \u00e9s gratu\u00eft, funciona les 24 hores i pots trucar des de qualsevol tel\u00e8fon.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a54767d e-con-boxed e-flex e-con e-parent\" data-id=\"3a54767d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c356d48d e-con-full e-flex e-con e-child\" data-id=\"c356d48d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-639c38c3 elementor-widget elementor-widget-heading\" data-id=\"639c38c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tens un dubte concret sobre el teu ascensor?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aaa756b elementor-widget elementor-widget-text-editor\" data-id=\"0aaa756b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Truca&#8217;ns al 934 400 423 o escriu-nos. Et responem sense comprom\u00eds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d2b6df3 e-con-full e-flex e-con e-child\" data-id=\"8d2b6df3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5694ebc4 elementor-widget elementor-widget-button\" data-id=\"5694ebc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ascensoresbcn.es\/ca\/contacte\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sol\u00b7licitar pressupost<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bca0d413 elementor-widget elementor-widget-button\" data-id=\"bca0d413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+34934400423\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">934 400 423<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-280a2ac2 e-con-full e-flex e-con e-parent\" data-id=\"280a2ac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32bbc65a elementor-widget elementor-widget-html\" data-id=\"32bbc65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@graph\": [{\"@type\": \"Article\", \"headline\": \"\u00bfQu\u00e9 hacer si te quedas atrapado en un ascensor? Gu\u00eda paso a paso\", \"description\": \"\u00bfAtrapado en el ascensor? Qu\u00e9 hacer paso a paso, qu\u00e9 no hacer nunca y cu\u00e1ndo llamar al 112. Si necesitas un rescate en Barcelona, llama al 934 400 423.\", \"image\": \"https:\/\/ascensoresbcn.es\/wp-content\/uploads\/2026\/07\/ascensor-averiado-asistencia-24h.webp\", \"datePublished\": \"2026-08-20\", \"dateModified\": \"2026-08-20\", \"author\": {\"@type\": \"Organization\", \"name\": \"Ascensores BCN\", \"url\": \"https:\/\/ascensoresbcn.es\/\"}, \"publisher\": {\"@id\": \"https:\/\/ascensoresbcn.es\/#localbusiness\"}, \"mainEntityOfPage\": \"https:\/\/ascensoresbcn.es\/que-hacer-si-quedo-atrapado-ascensor\/\"}, {\"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"\u00bfQu\u00e9 hago si me quedo atrapado en el ascensor?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Mant\u00e9n la calma, pulsa el bot\u00f3n de alarma y habla por el interfono indicando la direcci\u00f3n, la planta aproximada y cu\u00e1ntas personas hay. Si nadie responde, llama a la empresa de mantenimiento o al 112. No intentes salir por tu cuenta.\"}}, {\"@type\": \"Question\", \"name\": \"\u00bfPuedo abrir las puertas del ascensor si me quedo atrapado?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Forzar las puertas puede da\u00f1ar el sistema de seguridad y provocar lesiones graves, sobre todo si la cabina est\u00e1 entre dos plantas o se mueve en ese momento. El rescate lo deben hacer el t\u00e9cnico de la empresa de mantenimiento o los bomberos.\"}}, {\"@type\": \"Question\", \"name\": \"\u00bfSe puede acabar el aire dentro de un ascensor?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No es un riesgo real en condiciones normales: las cabinas no son herm\u00e9ticas y tienen aberturas de ventilaci\u00f3n. Si hace calor, si\u00e9ntate, qu\u00edtate la ropa de abrigo y respira despacio. Si alguien se encuentra mal, llama al 112.\"}}, {\"@type\": \"Question\", \"name\": \"\u00bfCu\u00e1nto tiene que tardar el t\u00e9cnico si hay personas atrapadas?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"La normativa obliga a la empresa conservadora a enviar personal de manera inmediata cuando hay personas atrapadas en la cabina. Por eso es importante avisar cuanto antes por el interfono o por tel\u00e9fono, con la direcci\u00f3n exacta del edificio.\"}}, {\"@type\": \"Question\", \"name\": \"\u00bfCu\u00e1ndo debo llamar al 112 si estoy atrapada en un ascensor?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Si alguien se encuentra mal, si hay humo u olor a quemado, si hace mucho calor y hay personas vulnerables o si nadie responde a la alarma. 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